The Quiet War

Amar Pandit , CFA , CFP

Amar Pandit

A respected entrepreneur with 25+ years of Experience, Amar Pandit is the Founder of several companies that are making a Happy difference in the lives of people. He is currently the Founder of Happyness Factory, a world-class online investment & goal-based financial planning platform through which he aims to help every Indian family save and invest wisely. He is very passionate about spreading financial literacy and is the author of 4 bestselling books (+ 2 more to release in 2020), 8 Sketch Books, Board Game and 700 + columns.

Competition does not announce itself politely.

It does not send you a letter saying it has entered your city.

It arrives quietly, through glossy offices, persuasive relationship managers, digital platforms, and conversations your clients are already having without you knowing.

The real question is not whether competition has entered your city.
It has. Or it soon will.

The real question is this.
How protected are your best clients?

Most MFDs think client protection is about better products or marginally better returns.

It is not.

Your best clients are not taken away because someone offered one percent more performance.
They are taken away because someone offered more attention, more reassurance, more structure, or a more compelling story about the future.

Protection begins with relevance.

Do your clients see you as the person who understands their entire financial life, or only their investments?
Do you help them make decisions, or only execute transactions?

Do you speak to their fears, aspirations, family dynamics, and next generation concerns, or only to markets and funds?

Institutions win when their sales team stays narrow.

Rescuing clients from institutions is not about fighting them on scale.
You cannot.
It is about winning on intimacy.

Institutions cannot offer continuity of human judgment.
They cannot sit across the table and say, I know your family, I know your worries, I know what money means to you.

That is your advantage, but only if you use it deliberately.

Share of wallet does not come from asking for more assets.
It comes from earning more trust.

When clients trust you with decisions, they eventually trust you with everything.
When they trust you only with execution, they keep shopping elsewhere.

The next generation problem is a warning sign, not a surprise.
If your client’s children do not know you, do not relate to you, or do not see value in what you do, the money is already halfway out of the door.

You cannot inherit relationships by default.
They must be built intentionally.

HNI clients are not signed up through pitch decks.
They come when your process feels calm, your thinking feels deep, and your client experience feels world class and personal at the same time.

In a competitive city, survival is not about defending territory.
It is about deepening roots.

The question is: How are you preparing for this quiet war?