Are You Chasing Excellence or the Spotlight?
Amar Pandit
A respected entrepreneur with 25+ years of Experience, Amar Pandit is the Founder of several companies that are making a Happy difference in the lives of people. He is currently the Founder of Happyness Factory, a world-class online investment & goal-based financial planning platform through which he aims to help every Indian family save and invest wisely. He is very passionate about spreading financial literacy and is the author of 4 bestselling books (+ 2 more to release in 2020), 8 Sketch Books, Board Game and 700 + columns.
November 5, 2024 | 5 Minute Read
The other day, my colleague Sayok had an interesting conversation. He spoke with a mutual fund distributor Joseph, someone who should be focused on serving clients. But the conversation took an unexpected turn. When Sayok asked him about what he did, Joseph jumped in with a comment: “I now get to rub shoulders with CEOs of Asset Management Companies.”
Let’s pause here. Is this what matters? Is this the true goal? To rub shoulders with the “big names”? To sit in the front rows? To feel like a VIP?
For many in our industry, the answer, unfortunately, is yes. They believe networking with the elite, being seen, and gaining recognition are signs of success. They chase status over substance. And in doing so, they lose sight of what really matters—serving clients and building a lasting legacy.
The Allure of VIP Status
In our industry, there’s a certain allure to VIP status. Some financial professionals like being recognized, being invited to exclusive events, sitting in the front rows. It feels rewarding. It massages their ego. It gives a sense of validation. But ask yourself: What does this actually achieve? Does it help you deliver better results for your clients? Does it make you a better financial professional?
The reality is that these surface-level validations don’t make you a better professional. They might make you feel special. But they do not move the needle in your business. They don’t help you achieve excellence.
The True Role of a Financial Professional
Let’s get back to basics. What does it mean to be a real financial professional? A real financial professional serves clients. A real financial professional aims to make a difference in people’s lives. They focus on providing world-class client experiences, understanding each client’s unique goals, and delivering solutions tailored to those goals. Their goal is not to be recognized by industry peers or VIPs. Their goal is to earn trust and loyalty from clients.
Real financial professionals who focus on real impact don’t chase the spotlight. They chase results. They are not distracted by the glitz and glamour. They are driven by purpose and dedication.
Chasing Excellence, Not Applause
Think about this: The best in any field are often those who chase excellence over applause. They aim to master their craft, improve their skills, and deliver outstanding results. Recognition may come, but it is a byproduct of their relentless pursuit of quality, not their primary goal.
When you are focused on becoming the best, you don’t have time to worry about status. You’re too busy refining your skills, learning, and serving. You’re focused on creating value, not receiving validation. Excellence is a long game, built on consistency and dedication. It’s about getting better every day, even if no one is watching.
The Pitfalls of Status-Seeking
Status-seeking can lead you down a dangerous path. It shifts your focus from clients to yourself. Instead of thinking, “How can I help my clients succeed?” you start thinking, “How can I make myself look successful?” This shift can dilute your purpose and make your work less impactful.
In the long run, status-chasing can harm your business. Clients can sense when you’re more interested in your own image than in their well-being. They can tell if you’re focused on genuine service or if you’re simply ticking boxes to boost your own profile. Clients want financial professionals who prioritize them, not financial professionals who are distracted by VIP events and recognition.
Lost in the Quest for Recognition
The financial services industry is filled with events, awards, and “networking opportunities.” These are not bad things. But they become a problem when they take precedence over client experience and excellence. When founders/financial professionals spend more time attending industry events than working on their craft, something is lost.
The time you spend networking with CEOs or sitting in front-row seats is time not spent improving your client experience. It’s time not spent refining your strategies. It’s time not spent building your business.
Remember, your clients don’t care who you know. They care about how well you know them. They care about the quality of your guidance, not the number of connections you have in high places.
Are You Serving or Showcasing?
The desire to be recognized is natural. But ask yourself, “Are you serving, or are you showcasing?” Are you focused on the impact of your work, or are you focused on how your work makes you look?
Being a great financial professional isn’t about being in the spotlight. It’s about putting your clients in the spotlight, ensuring their needs are met, their goals are reached, and their lives are better because of your guidance. Your success should be measured by the satisfaction and loyalty of your clients, not by the number of people who recognize you at an event.
Don’t Lose Sight of the Mission
This message isn’t just for individual financial professionals. It’s for founders of businesses and enterprises as well. Many founders start with a strong mission: to make a difference, to serve clients, to create value. But as the business grows, they get caught up in the industry’s noise. They start attending every event, seeking recognition, chasing awards. And in the process, they lose sight of what made their business special in the first place.
As a founder, your mission should guide every decision. Are you focusing on building a world-class client experience, or are you distracted by external validation? Are you investing in your team’s skills, or are you more concerned with your industry status?
The Price of Lost Focus
When you lose focus on what truly matters, your business suffers. Your clients notice the difference. Your team feels the lack of direction. Excellence fades, and mediocrity creeps in. The business may still look successful on the outside, but the foundation weakens. And over time, this impacts your brand, your reputation, and your ability to deliver real value.
A Shift in Mindset
If you find yourself drawn to status and recognition, it’s time to shift your mindset. Focus on chasing excellence, not applause. Measure your success by the difference you make in your clients’ lives. By the loyalty you earn. By the trust you build.
When you shift your focus from “Who can I impress?” to “How can I serve?”, everything changes. Your work gains meaning. Your impact deepens. And, ironically, recognition often follows—not because you sought it, but because you deserved it.
The Rewards of a Client-Centric Approach
Financial professionals who prioritize clients over status achieve true success. They build relationships that last a lifetime. They create loyalty that sustains their business through all market cycles. Their clients become their advocates, bringing in referrals and strengthening their reputation.
The rewards of a client-centric approach go beyond financial success. They create a legacy. They build a business that stands for something. They create a name that clients trust, admire, and respect.
Building a World-Class Client Experience
If you truly want to stand out, focus on building a world-class client experience. Invest in understanding your clients deeply. Customize your guidance and process to their unique needs. Be there for them, not just as a financial professional, but as a partner in their financial journey.
Make every interaction valuable. Surprise clients with insights. Educate them, empower them, and help them see the bigger picture. A world-class client experience isn’t built on showy events or CEO connections. It’s built on trust, commitment, and the relentless pursuit of excellence.
Redefine Success
Success in our industry isn’t about who you know. It’s about who trusts you. It’s not about how many events you attend. It’s about how many lives you impact.
If you find yourself caught in the allure of VIP treatment, take a step back. Ask yourself: Is this really what I want? Do I want to be seen, or do I want to make a difference?
Chase excellence, not applause. Serve clients, not your ego. Build a legacy, not just a network. In the end, the only recognition that truly matters is the trust and loyalty of those you serve.
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