Promise and Expectations
Amar Pandit
A respected entrepreneur with 25+ years of Experience, Amar Pandit is the Founder of several companies that are making a Happy difference in the lives of people. He is currently the Founder of Happyness Factory, a world-class online investment & goal-based financial planning platform through which he aims to help every Indian family save and invest wisely. He is very passionate about spreading financial literacy and is the author of 4 bestselling books (+ 2 more to release in 2020), 8 Sketch Books, Board Game and 700 + columns.
March 18, 2022 | 2 Minute Read
As we know, Trust and Truth are the 2 pillars of our industry and profession. All the work we do is based on the foundation of trust and truth. Maintaining a lifetime of trust with a client means you have to master these 2 things and at the same time understand the difference between both.
A promise is a commitment that you have made to yourself or to another person /team/organization.
Let’s take this in the context of your prospects and clients.
What are the promises that you have made to them? Some examples of what people use.
- I will get the best product for you
- I will beat the market or maximize your returns
- I will get you out of the market before it falls and then get you back right in
- I will help you live the life you have imagined with your money
It can be as simple as this. “I will respond to your email within 2 hours. Or We are there 24*7 for you.”
It’s super important for you to keep your promises.
Expectations on the other hand are different.
An expectation is a belief you have placed on yourself, or others have placed on you. There is no verbal or written communication that has happened.
While you might not have said this “I will take you out of the stock market before it falls”, a client can nevertheless come to expect this.
It can also be something simple like this: “Why don’t you pick my phone when I call?” Unless you have made a promise that you will pick up the call when someone calls, it is an expectation.
Your success depends on maintaining the trust of your clients over several decades and even across generations.
It all boils down to this.
- Deliver on your Promises. Remember the cliché but powerful line – Under Promise and Overdeliver.
- Understand the Expectations clearly and do one of the following:
a. If the expectations are unreasonable (or are something you cannot promise), say NO clearly and excuse yourself.
b. Convert Expectations into a Promise.
Finally, the value you create and the type of clients you work with is simply a function of promises and expectations. Make sure you nail these well.
Similar Post
Nano Learning
The Four Things
World class businesses are built on the foundational pillar of these 4 things. Can you guess what these are? I have coined an acronym (for you to remember) - ACED • Ac ....Read More
9 December, 2022 | 2 Minute Read
Nano Learning
The Busybee
What does the word Busybee remind you of? The first thing it reminded me was the Late Behram Contractor and his newspaper. Behram Contractor, popularly known as Busybee, was a ....Read More
18 November, 2022 | 2 Minute Read
Nano Learning
The 2 Most Essential Skills for having an Awesome Conversation
Most of you would be thinking about command on the language, being a fantastic orator, a degree in communication and so on. None of these answers are relevant as you are not giving ....Read More
21 February, 2020 | 1 Minute Read
Nano Learning
Charts versus Hearts
There is a mad obsession that many of us have about numbers, data, and the technical aspects of our craft. We keep going back to charts for everything. However, the edge lies in wi ....Read More
7 April, 2023 | 1 Minute Read
Nano Learning
The Dangal Lesson
The first scene of the movie Dangal has a gentleman challenging the character played by Aamir Khan for a wrestling match in the office.
10 September, 2021 | 2 Minute Read
Nano Learning
Deep Driving Desire
Eknath Easwaran in his book “The Upanishads”, wrote some brilliant lines. I loved a verse so much that I had to share this with you (in the first Nano of 2024). “In haunting ....Read More
5 January, 2024 | 2 Minute Read
- 0
- 0
0 Comments