Can Your Clients Feel the Love When Things Go Wrong?

For the last three weeks, I have been writing about love. It’s not romantic love, of course. I have been writing about love as a philosophy of doing business. In Part 1, I wrote about lovi ….
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The Safest Way to Kill Growth

The visual above is funny because it captures something painfully true about business. “Good news! We removed all the risk from our exciting new growth plan.” “How?” “By not doing ….
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Can You Scale Love?

Every successful MFD will eventually have to confront a question. Can you scale love? It sounds like a strange question for a business essay.

Your Clients Don’t Always Know Their Real Problem

In my Nano, “Your Clients Don’t Have Investment Problems”, I wrote about something a seasoned financial professional said: “I don’t have clients with investment problems. I have inve ….
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It Is Not Enough to Love Your Clients…They Have to Feel It

In my last essay, I wrote about a wonderfully simple customer acquisition model. Love your clients. Some of them will love you back. They will tell their friends about you. Some of those fri ….
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