The future of wealth management lies in your ability to act as a financial coach for your clients by having meaningful conversations about helping them live their best financial life possible. Focus on ‘Share of Heart’ of your Clients as this will transform your business to another level.
Customer Satisfaction and Customer Service are passé. You need to obsess about Customer Delight and getting your clients to love you and your firm. Yes, it is possible and if you manage to do this, you would have created a very strong moat for your business and it will continue to grow despite any risk that might come your way.
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